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Cancellation policy and rights


Withdrawal: You reserve the right to withdraw from this contract within fourteen days without stating a reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us (Eddie Bauer Return Office, Michael-Dechant-Straße 600, 96260 Weismain, Tel .: +49 (0) 89/624 22 11 00, Fax: +49 (0) 89/624 22 11 10, e-mail: service@eddiebauer.de) by means of a clear statement (i.e. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form.

In order to make a valid withdrawal, it is necessary for you to send the notification of your withdrawal from the contract within the allotted period.

Consequences of withdrawal: With your withdrawal from the contract we are legally bound to return all payments that have been made on your part (including standard, but not additional delivery charges i.e. express, evening or desired delivery) within fourteen days of receiving your termination of contract. For the required repayment Eddie Bauer will use the same source for repayment as used in the original transaction unless otherwise agreed. In no way will you be charged for the repayment of these fees. We reserve the right to refuse repayment until we have received the returned items or until you have provided proof that you have returned the goods.

It is your legal requirement to return the goods within fourteen days from the day on which we were informed of the withdrawal of contract. The deadline is met if you send the goods within these fourteen days, even if they haven’t been received on our side.

We bear the cost of the return.

You only bear costs if the products return from examination and it is found that they have been handled in conditions or ways in which the product should not have been handled.

Termination of Contract Form

Sample for Termination of Contract
(If you want to cancel the contract, please fill out this form and send it back.)

For: Eddie Bauer Kundenbetreuung, Bahnhofstraße 10, 96224 Burgkunstadt,
Telefax: +49 (0)89 / 624 22 11 10


E-Mail: service@eddiebauer.de

Hereby I / we (**) hereby revoke the contract concluded by me / us (**) for the purchase of the following goods (**) / the provision of the following service (**).

Ordered on (**) / received on (**):

Name of the consumer (s):

Address of the consumer (s):



Signature of the consumer (s) (only if notified on paper)

Date:

(**) delete as appropriate.

Sample for Termination of Contract for download


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